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Accueil / forum / Support / Invoicing Support / [SOLVED] Credit not added to account automatically

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[SOLVED] Credit not added to account automatically

hiro
Topic Author
Offline
Silver

9 years 9 months ago - 9 years 9 months ago #12640 by hiro

[SOLVED] Credit not added to account automatically was created by hiro

My client has bought a set of credit.
Able to pay by PayPal, and returned to my site.
But credits are not added to his account.
Invoicing says it is pending.

Invoicing Virtualmoney Generator Plugin is enabled.

What else should I check?

Last edit: 9 years 9 months ago by loic.

loic
Offline
Gold

9 years 9 months ago #12650 by loic

Replied by loic on topic Credit not added to account automatically

Hello,

Could you take a look in the log of invoicing to see if the payment was correctly confirmed ?
This problem happens all the time or only for this payment ?

Best regards.

hiro
Topic Author
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Silver

9 years 9 months ago #12661 by hiro

Replied by hiro on topic Credit not added to account automatically

I have purchased credits myself through PayPal a couple of times, but credits not added, successfully.
So far, no payment had added credits automatically.

This is the log in the Invoicing component.

2015-07-02 06:54:02 GMT: Virtualmoney Begin
2015-07-02 06:54:02 GMT: The user don't have enought virtual currency, payment stopped.
2015-07-03 01:31:55 GMT: Virtualmoney Begin
2015-07-03 01:31:55 GMT: The user don't have enought virtual currency, payment stopped.
2015-07-15 06:35:51 GMT: Virtualmoney Begin
2015-07-15 06:35:51 GMT: The user don't have enought virtual currency, payment stopped.

hiro
Topic Author
Offline
Silver

9 years 9 months ago #12688 by hiro

Replied by hiro on topic Credit not added to account automatically

Hi, I got email from PayPal,

They say IPN is not working correctly on the URL below, so they will disable IPN soon.

www.kfm.red/index.php?option=com_invoici...rocess&method=paypal

I would like to avoid that my IPN get disabled.

Any idea?

juloaadmin
Offline
Gold

9 years 9 months ago #12736 by juloaadmin

Replied by juloaadmin on topic Credit not added to account automatically

If you enter:

www.kfm.red/

You get a 403 Forbidden,
so it's normal that paypal said your website is not working. Paypal should be able to contact your website.(you should not have any IP blocker,( or at least add Paypal IPs) no offline mode etc..

hiro
Topic Author
Offline
Silver

9 years 9 months ago #12753 by hiro

Replied by hiro on topic [solved] Credit not added to account automatically

My web server had set ip block. Did not allow any ip outside Japan.

I have set IP block disable and the invoicing component worked!

Thank you for the information, I never look at the IP block part, because I have been accessing the site no problem.

It is solved.

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