Login or create new account.

By registering on joomprod.com, you will have immediate access to all our free products and to the public side of our support forum.

Enjoy our subscriptions.

Each of our subscriptions allow you to enjoy the private side of the support forum and all the update of our products for a period ranging from 3 months to 1 year.

Payment And immediate download.

After subscribing to one of our subscription, the products are immediately downloadable.

Login

Or Register
Accueil / forum / Support / Invoicing Support / [RESOLVED] problem

Support Availability Because we must sleep sometimes

Working days: Monday to Friday.
Reply time: Depending on the complexity of your support issue it's usually between a few hours to 48 hours.

Support is only guaranteed to paid subscribers

AdsManager - End of life

It is with great regrets that we have chosen to end the developpement of Adsmanager and its other associated components.

AdsManager is born 10 years ago and, as of today, the number of new subscriptions and downloads have fallen and we cannot maintain the component anymore.

All active subscribers will be able to continue enjoying support until the end of their subscription.

The components will be free and no support will be provided anymore for the other users.

×

Notice

The forum is in read only mode.

  1. forum
  3. Support
  5. Invoicing Support
  7. [RESOLVED] problem

[RESOLVED] problem

More
9 years 2 months ago - 9 years 2 months ago #18202 by married
[RESOLVED] problem was created by married
Yesterday I had a problem while I was trying to make a trial for the way someone can buy credits or make subscription. The problem was that the invoice included other credits packs or durations that are not ours but from yours original site.
Please let me know how can I delete them from my control panel? Is it something you must do or you have to give me instructions to remove them?
I attach you also a photo to help you understand what I mean

Thank you in advance for your prompt answers
Attachments:
Last edit: 9 years 2 months ago by loic.
More
9 years 2 months ago #18214 by loic
Replied by loic on topic problem
Hello,

The credits package can be modified or deleted from the backend, Extensions -> Virtualmoney -> Packs
The subscription type can be modified or removed from the backend, Extensions -> Usersubs -> Setup -> Subscription Types

Best regards.
More
9 years 2 months ago #18223 by married
Replied by married on topic problem
maybe you dont understand.
i have delete all the previous credits packs and the demo durations but they show again.see the file pls.i order only DELUXE 210 credits.i dont know where find the other?
pls see the file.i order one pack or description and i see more options which i have delete before
Attachments:
More
9 years 2 months ago #18235 by loic
Replied by loic on topic problem
Hello,

Sorry for the misunderstanding.

Did you delete the old invoices from the database without deleting the content of the table invoicing_invoice_items ?
If understand correctly, when a user want to buy something, new items are added to the invoice even if the user didn't choose them.
That problem is caused by the presence of old datas in a table in the database.

If at one moment, you have emptied the table invoicing_invoices or removed all the invoices in the invoices view and changed the 'Invoice number' in the configuration of Invoicing, then, you need to empty the table invoicing_invoice_items to solve this problem.

Please note that by emptying this table ALL the invoices items will be deleted, so all you existing invoices will be empty. a solution to that problem is to delete only the wrong items but it can take alot of time if you have a lot of datas.
More
9 years 2 months ago #18246 by married
Replied by married on topic problem
hello Loic,i delete all old files from database and it looks that working perfect.
thank you very much :)
More
9 years 2 months ago #18253 by loic
Replied by loic on topic problem
Hello,

That a great news :)

I update this topic to resolved.

Best regards.
  1. forum
  3. Support
  5. Invoicing Support
  7. [RESOLVED] problem
Time to create page: 0.122 seconds
Powered by Kunena Forum