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Accueil / forum / Support / PaidSystem Support / [RESOLVED] NEED HELP WITH AN INSTALLATION

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[RESOLVED] NEED HELP WITH AN INSTALLATION

topgun
Topic Author
Offline
Gold

9 years 6 months ago - 9 years 6 months ago #15502 by topgun

[RESOLVED] NEED HELP WITH AN INSTALLATION was created by topgun

Dear JoomProd,

Every time I install the Gold Edition with AdsClarity the install breaks. It is not reading the template file properly This is how it displays.

Do you have any ideas to solve this issue? Please see your email for more info.

PNG did not attach.

Last edit: 9 years 6 months ago by loic.

loic
Offline
Gold

9 years 6 months ago #15582 by loic

Replied by loic on topic NEED HELP WITH AN INSTALLATION

Hello,

Did you used the quickstart of AdsClarity gold ?
Or did you install the components and the template separately ?

Best regards.

topgun
Topic Author
Offline
Gold

9 years 6 months ago #15592 by topgun

Replied by topgun on topic NEED HELP WITH AN INSTALLATION

Yes, I used the Quickstart. No joy. Tried several times. I"m wondering if our server needs upgrading?

loic
Offline
Gold

9 years 6 months ago #15596 by loic

Replied by loic on topic NEED HELP WITH AN INSTALLATION

Hello,

I see that you send us an email yesterday but I can't answer to you because the email address you used is not working.

So, I will ask my question here, Can I retry an installation with the quickstart or you wish to keep your datas ?

Best regards.

topgun
Topic Author
Offline
Gold

9 years 6 months ago #15661 by topgun

Replied by topgun on topic NEED HELP WITH AN INSTALLATION

Happy for you to do a CLEAN installation. Not worried about content.

Please go ahead. We've had to server upgraded so that it supports your favoured version of PHP too.

Thanks for you support.

loic
Offline
Gold

9 years 6 months ago #15676 by loic

Replied by loic on topic NEED HELP WITH AN INSTALLATION

Hello,

The FTP you gave us doesn't work, could you send another at support @ juloa.com (remove the spaces) ?

Best regards.

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