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Accueil / forum / Support / Invoicing Support / Sending email to customer

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  1. forum
  3. Support
  5. Invoicing Support
  7. Sending email to customer

Sending email to customer

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7 years 6 months ago #26820 by veselinovm
Sending email to customer was created by veselinovm
Hi to all,
I tried to send invoice from backend to customer, but it is not sending.
Please help, Thanks,
Milos
Attachments:
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7 years 6 months ago #26826 by loic
Replied by loic on topic Sending email to customer
Hello,

do you have an error message ?
The Joomla emails are correctly sent ?

Best regards.
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7 years 6 months ago #26830 by veselinovm
Replied by veselinovm on topic Sending email to customer
No any error in console or network, even Joomla green balloon said that email is sent, but no email...
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7 years 6 months ago #26835 by loic
Replied by loic on topic Sending email to customer
Hello,

And in the spambox of the recipient ? Do you see the email ?
We are using the email feature of Joomla to send those emails so if the Joomla emails don't have issues, this one must work too.

Best regards.
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7 years 6 months ago #26867 by veselinovm
Replied by veselinovm on topic Sending email to customer
NO, checked first...
I am using smtp. In Joomla config panel, test mail is working., also Contact page and contact seller form. Just from backend to send Invoice is not working.
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7 years 6 months ago #26872 by loic
Replied by loic on topic Sending email to customer
Hello,

One last test before I ask you for credentials.
Could you try to send the email without pdf attachment ?
You can change that in the email setting (in the backend, components -> invoicing -> Setup -> Email).

Best regards.
  1. forum
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  7. Sending email to customer
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