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Trouble Installing Bronze Package

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8 years 3 months ago - 8 years 3 months ago #23109 by cpaddon
Trouble Installing Bronze Package was created by cpaddon
Recently purchased your Bronze version of AdsManager 3.1.6. Downloaded the package, unzipped it first, tried to install with no luck. All I get is a blank page!
Am now running Joomla 3.6.4 with Joomspirit template and AdsManager 3.1.1.
Please advise.
Thank you!

P.S. Just tried installing 3.1.7. Same result: nothing.
Last edit: 8 years 3 months ago by cpaddon. Reason: Added update
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8 years 3 months ago #23118 by loic
Replied by loic on topic Trouble Installing Bronze Package
Hello,

Could you enable the error reporting of Joomla and try again ?

Also, if you have the debug mode enabled, try to disable it and try the installation again.

Best regards.
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8 years 3 months ago #23123 by cpaddon
Replied by cpaddon on topic Trouble Installing Bronze Package
I set the error reporting to "maximum" and made sure debug mode was disabled. I still get a blank page when I try to install the package. :(

P.S. I'm testing this all on a copy of our website on a WAMP server before trying it on our live site. I have down rev. AdsManager 3.1.1 on the live site because I get the same problem with trying to install any of the subsequent updates.
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8 years 3 months ago #23125 by cpaddon
Replied by cpaddon on topic Trouble Installing Bronze Package

cpaddon wrote: I set the error reporting to "maximum" and made sure debug mode was disabled. I still get a blank page when I try to install the package. :(

P.S. I'm testing this all on a copy of our website on a WAMP server before trying it on our live site. I have down rev. AdsManager 3.1.1 on the live site because I get the same problem with trying to install any of the subsequent updates.


P.S.S I also installed JmobAPP just before without any problem.
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8 years 3 months ago #23129 by loic
Replied by loic on topic Trouble Installing Bronze Package
Hello,

Could you send FTP + admin account at support @ juloa.com (remove the spaces) ?
The support team will take a look at that issue directly on your website.

Best regards.
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