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Accueil / forum / Support / PaidSystem Support / Paid field credit not deducted when renewing ad

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Paid field credit not deducted when renewing ad

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11 years 1 month ago #3872 by shakkira
When I renew ads that has a paid field, the credit is not deducted from the user's account. So basically the paid field will be Free when renewing. Can this be changed so the credit is deducted upon renewal like when they post it for the first time? I think it's supposed to work that way right?
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11 years 1 month ago #3885 by loic
Hello,

Which version of Joomla and AdsManager do you use ?
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11 years 1 month ago #3899 by shakkira
I use Joomla 3.2.0 and Adsmanager 2.9.9.

Let me check if it's only this one field (youtube video field). I'll check the additional images too and get back to you.
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11 years 1 month ago #3900 by shakkira
I think I figured out what is happening. When I click on Renew Ad, system takes it as if it's updating the ad so the duration is extended for another 30 days but additional images and paid fields are not charged or deducted from credits.

Ideally I would like the Renew Ad to be taken as a new post. So after clicking Renew Ad, instead of sending user to a page where it shows the new expiration date, it will make more sense to take them directly to Update Ad page so they can confirm whether they want to keep all the additional images and paid fields for this renewal.
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11 years 1 month ago #3917 by tompap
Hello,

In the current version. on renew you are charged only again for the duration (not for images price and field price)

This is a current limitation.
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