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Accueil / forum / Support / UserSubs Support / Not a happy person

Support Availability Because we must sleep sometimes

Working days: Monday to Friday.
Reply time: Depending on the complexity of your support issue it's usually between a few hours to 48 hours.

Support is only guaranteed to paid subscribers

AdsManager - End of life

It is with great regrets that we have chosen to end the developpement of Adsmanager and its other associated components.

AdsManager is born 10 years ago and, as of today, the number of new subscriptions and downloads have fallen and we cannot maintain the component anymore.

All active subscribers will be able to continue enjoying support until the end of their subscription.

The components will be free and no support will be provided anymore for the other users.

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Not a happy person

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8 years 5 months ago - 8 years 5 months ago #22543 by iamalive
Not a happy person was created by iamalive
Hi

Having not been able to use the component for most of the subscription time because of the fault I reported here :
Problem with Joomla update
I am very unhappy to get a mail today saying my subscription has run out.

Does this mean I have to buy a new subscription and if I do, the version I can get is still the one with the problem?
I don't understand your cutomer policy at all.
Last edit: 8 years 5 months ago by iamalive.
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8 years 5 months ago #22555 by loic
Replied by loic on topic Not a happy person
Hello,

I forward your message to the manager.
Sorry for the inconvenience.

Best regards.
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8 years 5 months ago #22556 by loic
Replied by loic on topic Not a happy person
Hello,

I re-enabled your subscription until next Friday.

If the automatic update doesn't work, you can download the last version here : www.joomprod.com/download.html
And reinstall it on your website. Your configuration and ads will be kept.

Best regards.
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8 years 5 months ago #22559 by iamalive
Replied by iamalive on topic Not a happy person
Thank you very much.

However, the available version is the same one as I have, which contains the problem I mentioned.

When can I expect an updated version without that issue?

Regards
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8 years 5 months ago #22577 by loic
Replied by loic on topic Not a happy person
Hello,

Could you send FTP + admin account at support @ juloa.com (remove the spaces) ?
The support team will write the fi directly on your website.

Best regards.
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